At evarni, we value your trust and satisfaction. Our damage policy is designed to ensure you receive products in perfect condition. Please read this policy carefully to understand your rights and obligations regarding damaged items.
Policy Coverage
Items damaged during shipping must be reported within 48 hours of delivery.
Products with manufacturing defects can be exchanged within 7 days of receipt.
Wear and tear or accidental damage caused after delivery is not covered under this policy.
All claims must be supported with proper documentation and evidence.
Documentation Requirements
To process your damage claim, we require:
Clear photographs showing the damage from multiple angles
Original order number and purchase details
Date and time of delivery
Brief description of the damage observed
Reporting Process
Take clear, well-lit photos of the damaged item showing all affected areas
Compile your order details and delivery information
Our support team will acknowledge your report within 24 hours
A detailed assessment will be provided within 2 business days
Response Timeline
Initial acknowledgment: Within 24 hours
Claim assessment: 2 business days
Resolution implementation: 3-5 business days after approval
Replacement shipping (if applicable): 5-7 business days
Resolution Options
Based on our assessment, we may offer:
Full replacement of the damaged item
Complete refund of the purchase amount
Store credit for future purchases
Partial refund for minor damages
Customer Support
We strive to ensure your experience with us is seamless and satisfactory. For any questions or concerns about our damage policy, please contact our support team at: