Damage Policy

At evarni, we value your trust and satisfaction. Our damage policy is designed to ensure you receive products in perfect condition. Please read this policy carefully to understand your rights and obligations regarding damaged items.

• Items damaged during shipping must be reported within 48 hours of delivery.
• Products with manufacturing defects can be exchanged within 7 days of receipt.
• Wear and tear or accidental damage caused after delivery is not covered under this policy.
• All claims must be supported with proper documentation and evidence.

To process your damage claim, we require:

• Clear photographs showing the damage from multiple angles
• Original order number and purchase details
• Date and time of delivery
• Brief description of the damage observed

1. Take clear, well-lit photos of the damaged item showing all affected areas
2. Compile your order details and delivery information
3. Email the complete documentation to evarnirepo@gmail.com
4. Our support team will acknowledge your report within 24 hours
5. A detailed assessment will be provided within 2 business days

• Initial acknowledgment: Within 24 hours
• Claim assessment: 2 business days
• Resolution implementation: 3-5 business days after approval
• Replacement shipping (if applicable): 5-7 business days

Based on our assessment, we may offer:

• Full replacement of the damaged item
• Complete refund of the purchase amount
• Store credit for future purchases
• Partial refund for minor damages

We strive to ensure your experience with us is seamless and satisfactory. For any questions or concerns about our damage policy, please contact our support team at:

evarnirepo@gmail.com