Easy Product Returns
We stand behind our products. If you're not satisfied, return them within 7 days for a full refund or exchange.
Our 7-Day Return Guarantee
7-Day Window
You have 7 days from the date of delivery to initiate a return request. No questions asked.
Full Refund
Receive a complete refund for eligible returns within 7-10 business days of inspection.
Simple Steps
Follow 7 easy steps to complete your return process from start to finish.
7-Step Return Process
Check Eligibility
Verify that your item is eligible for return: received within 7 days, unused/unworn, original packaging intact, and no damage caused by you.
Record Unboxing Video
Shoot a clear, complete unboxing video showing all angles of the package and item condition. This is mandatory for all returns.
Contact Support
Email support@evarni.com with your order number, return reason, and unboxing video. Include photos if applicable.
Get Return Address
Receive a prepaid return shipping label and address via email within 24 hours. We'll cover return shipping for eligible items.
Ship the Item
Pack the item securely in its original packaging. Use the provided shipping label and courier. Keep the tracking number for your records.
Inspection & Approval
We inspect the returned item within 3-5 business days. You'll receive an email confirming the condition inspection results.
Receive Refund
Upon approval, your refund is processed within 5-7 business days back to your original payment method.
Return Requirements
Items MUST Have
- ✓Unboxing video (mandatory)
- ✓Original packaging & tags
- ✓Unworn/unused condition
- ✓No damage or discoloration
Items CANNOT Have
- ✗Wear, scratches, or tarnish
- ✗Missing original packaging
- ✗User damage or modifications
- ✗Returned after 7-day window
Return FAQs
How long do I have to return an item?
You have 7 days from the date of delivery to initiate a return request. The 7-day window is strictly followed, so make sure to contact us before the deadline. No exceptions are made after the 7-day period expires.
Do I have to pay for return shipping?
For eligible returns that meet all our requirements, we provide a free prepaid return shipping label. You just need to pack the item securely and drop it at any courier location. If your return is not approved, you'll be responsible for return shipping costs.
Why do I need to send an unboxing video?
The unboxing video is proof that the item was in perfect condition when you received it. This protects both you and us from disputes. It also helps us verify that any damage reported was not caused by shipping. Always record in good lighting with clear 360-degree angles.
Can I exchange for a different size or color instead of returning?
Yes! Instead of returning for a refund, you can request an exchange for a different size or color. Simply mention this in your return request email. The exchange is subject to availability and the same return conditions apply.
What if my item was damaged in shipping?
If you receive a damaged item, report it within 48 hours of delivery with clear photos or video evidence. Include your order number and describe the damage. We will provide a replacement or full refund without requiring a return in many cases. Don't discard the original packaging.
How long does it take to get my refund?
After we receive and inspect your return (3-5 business days), we process the refund within 5-7 business days. The refund is credited back to your original payment method. Bank processing time may add 1-2 additional days depending on your bank. You'll receive email confirmation at each stage.
What if I return an item and it's deemed not returnable?
If the inspection shows the item doesn't meet return requirements (worn, damaged, etc.), we'll notify you via email with photo evidence. You'll have the option to either accept the inspection result or dispute it by submitting additional evidence. The item will be returned to you at your cost if not approved.
Need Help with Your Return?
Our customer support team is available 24/7 to help you through the return process.
Contact Support